NapQueen Shipping Policy

At NapQueen, we are committed to delivering your orders promptly and efficiently. Please review the following shipping policy to understand our shipping process.

Shipping Methods

We offer standard, expedited and express shipping options across all the states within the USA. 

Estimated Delivery Time

• Standard Shipping: 3-7 business days
• Expedited Shipping: 3 business days
• Express Shipping: 2 business days

Order Processing Time

Orders are typically processed within 2 business days after an order is placed on napqueensleep.com.

Tracking Information

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please use this information to track the progress of your shipment.

Return & Exchange

For information on returns and exchanges, please refer to our Refund Policy.

Mattress Recycling Program

While we offer free shipping, please be aware that a state-related recycling fee may apply if you are located in California, Connecticut, Rhode Island and Oregon. This recycling fee is mandated by state regulations to ensure proper disposal and recycling of mattresses. Please note that this fee applies to all mattresses purchased from our site, helping us contribute to a more sustainable environment.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please email us at support@napqueens.com along with the proof of purchase for prompt assistance.

We hope this shipping policy clarifies our shipping process. If you have any questions or need further assistance, please don't hesitate to reach out to us.